Support

We're here to help

Typical response time: within 1 business day.

FitRivals is currently in private alpha, run by a very small team — so if something's broken, confusing, or missing, please tell us. Real reports from real testers are how this gets better.

Contact us

Email support@fit-rivals.com for anything — bugs, account problems, questions about how a competition or FitCoins wager works, or feedback on what to build next.

Account & data

To change your password, enable two-factor authentication, export your data, or delete your account entirely, open the app and go to Profile → Settings. Account deletion is permanent and removes your data immediately.

Reporting a bug

When reporting an issue, it helps to include:

• What you were doing when it happened
• What you expected to happen instead
• Your device model and iOS/Android version

Health data not syncing

If steps or distance aren't showing up, check Settings → Smart Watches in the app first — it shows exactly which Apple Health permissions are granted. If a permission shows as granted but data still isn't flowing, email us; this is a known edge case in how iOS reports health permissions and we can usually help directly.